Terms and Conditions
These terms apply to every order placed through valzori.com. Please read them before you buy — by placing an order, you agree to them. We have written them in plain language so you know exactly where you stand.
Table of Contents
1. Definitions
2. Who We Are
3. When These Terms Apply
4. Our Offers and Product Information
5. How an Order Becomes Binding
6. Your Right to Cancel and Return
7. Return Costs and Refunds
8. Items That Can't Be Returned
9. Prices
10. Product Quality and Warranty
11. Shipping and Delivery
12. Recurring Orders
13. Payment
14. Complaints
15. Governing Law and Disputes
16. Changes and Additional Terms
1. Definitions
A few terms come up throughout this page. Here is what we mean by them.
We, us, our, Valzori: the seller operating this store, as identified in section 2.
You, your, the customer: the person buying from us for personal use rather than for a business or trade.
Order: a purchase you place through our website, where the entire sale happens online without us meeting in person.
Return window: the period during which you can cancel your order and send it back, as described in section 6.
Business day: Monday through Friday, excluding public holidays. Where we refer simply to “days,” we mean calendar days.
Digital content: anything we supply to you in digital form rather than as a physical product.
Recurring order: an arrangement where products or services are delivered to you repeatedly over a period of time.
Related purchase: any additional product or service you buy in connection with your order, whether supplied by us or by a partner we work with.
2. Who We Are
This store is operated by:
Business name: MJCommerce, trading as Valzori
Registered in: The Netherlands
Email: info@valzori.com
Chamber of Commerce (KVK) number: 98120778
VAT number: NL005310080B89
Email is the fastest way to reach us, and we aim to reply within 24 hours.
3. When These Terms Apply
These terms apply to every offer we make and every order you place with us.
We make these terms available to you before you complete your purchase, in a format you can save or print for your records. If you would like a copy sent to you, email us and we will send one free of charge.
If we publish specific terms for a particular product or promotion and those terms conflict with anything here, whichever version is more favourable to you is the one that applies.
If any part of these terms turns out to be invalid or unenforceable, the rest stays in effect. The invalid part will be treated as replaced by wording that comes as close as possible to what was originally intended.
If a situation comes up that these terms don't directly cover, or if any wording is unclear, it will be interpreted in the spirit of these terms as a whole.
4. Our Offers and Product Information
All offers on our store are made without obligation, and we may change or withdraw an offer at any time.
We describe every product as completely and accurately as we can, and give you enough information to understand what you are agreeing to when you buy. Obvious errors or typos do not bind us.
Product photos are intended to represent the item you are buying. Because of screen settings, production batches, and natural variation in materials, small differences in colour, appearance, or finish can occur. Minor variations in design, colour, or specifications are normal and are not considered defects.
5. How an Order Becomes Binding
Your order becomes binding the moment you accept our offer at checkout and meet the conditions listed there.
We will confirm receipt of your order by email as soon as possible. Until we send that confirmation, you can still cancel.
We use appropriate technical and organizational measures to protect your data and to keep our checkout secure.
We may check whether you are able to meet your payment obligations, and we reserve the right to decline an order or to attach reasonable conditions to it.
By the time your order is delivered at the latest, we will have given you the information you need, including how to cancel, what warranty applies, and the full details of price, payment, and delivery. For recurring orders, we provide this with the first delivery.
6. Your Right to Cancel and Return
You can cancel your purchase and return it within 14 days, for any reason, without having to explain yourself.
The 14 days start the day after your order arrives. To cancel, simply email us at info@valzori.com within that window and we will send you return instructions.
While the item is with you, please handle it and its packaging with care — only to the extent needed to check that it is what you expected, as you would in a store.
Items must come back unused and in their original condition and packaging wherever reasonably possible. Items showing signs of wear, damage, or use may not qualify for a refund.
7. Return Costs and Refunds
Return shipping is paid by you.
Once we have received your return, or once you have shown proof that you sent it, we will process your refund within 5 business days of approving it. Refunds go back to the payment method you originally used, unless we agree otherwise, and we don't charge any fee for processing them.
Depending on your card issuer and billing cycle, it can take a little longer for the money to appear on your statement.
8. Items That Can't Be Returned
Some purchases fall outside the return window:
- Products made to your specifications or personalized for you
- Hygiene-sensitive products once opened or used
- Perishable goods
- Digital content once you have accessed or downloaded it
- Services you asked us to begin right away
9. Prices
Prices will not go up while an offer is valid, unless tax rates change.
All prices include applicable taxes unless we state otherwise.
In some cases, import duties or local taxes may be charged depending on where your order is delivered. These are your responsibility.
Typographical or pricing errors do not bind us.
10. Product Quality and Warranty
We stand behind what we sell. Every product should match its description and meet reasonable standards of quality and usability.
Small variations in appearance, materials, or finish are normal and are not defects.
Our warranty does not cover products that have been misused, modified, or handled improperly, and we do not guarantee any specific result from using a product.
Nothing in these terms limits any rights you have under consumer protection laws that apply to you.
11. Shipping and Delivery
Orders are prepared and checked with care, then shipped through logistics partners we trust.
Estimated delivery time is 7–10 business days worldwide unless stated otherwise. Delivery times are estimates and can shift due to carrier delays or busy periods.
Responsibility for loss or damage passes to you once your order has been delivered.
Damaged or Incorrect Items
If something arrives damaged, faulty, or simply isn't what you ordered, email us at info@valzori.com within 48 hours of delivery. Include a short description of the problem and at least one clear photo.
Once we have confirmed it, we will send a free replacement. You usually won't need to send the original item back — we will tell you if we do need it.
12. Recurring Orders
If you have a recurring order with us, you can cancel it at any time with no more than one month's notice. Fixed-term arrangements are not renewed automatically except where the law allows it.
13. Payment
Payment is due at the time of purchase unless we have agreed otherwise with you.
We accept: credit and debit cards (Visa, Mastercard, Maestro, American Express), Apple Pay, and PayPal.
14. Complaints
If something has gone wrong, we want to hear about it. Email us at info@valzori.com with a clear description of the problem and your order number.
We aim to reply within 24 hours and will give you a substantive response within 14 days. If we need more time to look into it, we will tell you and give you an idea of when to expect an answer.
15. Governing Law and Disputes
These terms and every order placed under them are governed by Dutch law. This does not take away any protection you are entitled to under the mandatory consumer laws of the country or province where you live.
We would always rather sort a problem out directly, so please contact us first — most issues are resolved with a single email.
16. Changes and Additional Terms
We may agree additional or different terms with you, but never ones that leave you worse off than these. Any such agreement will be put in writing, in a format you can save for your records.
